Getting Help & Support

Need assistance with the REST API? We're here to help! Our support team is ready to assist you with technical issues, troubleshooting, and general questions about using our API.

How to Get Support

Open a Support Ticket - This is the fastest way to get personalized help from our technical support team. We monitor tickets closely and aim to respond promptly.

📋 Include This Information for Faster Support

To help our team resolve your issue quickly, please include the following information:

Essential Information

API Request ID: Look for the x-request-id in the response headers. This enables us to look into the exact request(s) you are reporting.
Any error messages or unexpected behavior you encountered.

Alternative Information to specify the request(s)

If the API request ID is not available, you may give the information below for our investigation.

Request & Response data: Ideally full HTTP request and response when possible. Both raw text and HAR file work well.
The exact time the call was made (in UTC or specify your timezone)
API Key Token ID: This is the first half of your API key. For example, if API key is 4ZGW2o3HgjipzMxBktbQYh:8CWWiJLjUaGL5PfGvu4XPZ, the Token ID is 4ZGW2o3HgjipzMxBktbQYh.
⚠️ Do not send the entire API key.

🎯 What Our Support Team Can Help With

Our technical support team specializes in:

✅ API-level troubleshooting and debugging
✅ Network request/response analysis
✅ Authentication and authorization issues
✅ Rate limiting and quota questions
✅ API behavior clarification

⚠️ Support Scope Limitations

To set proper expectations, please note that our support team:

Cannot provide coding assistance: We focus on API-level support, not language-specific implementation help or third-party library usage
Cannot discuss unreleased features: We don't provide timelines or details about features that aren't currently available
Cannot debug your application code: We can help with the API interaction, but not with your application's internal logic

Our support team is committed to helping you succeed with our REST API. The more details you can provide, the faster we can get you back on track!